Payment options

We accept all major credit cards, Apple Pay and PayPal.

Taxes

All taxes are included in the price of the product.

Shipping options and rates

Once we have received your order, we make every effort to ship your package as soon as possible. We ship Monday through Friday, and we send out a confirmation email once your package has shipped.

All packages shipped outside of the U.S. are shipped USPS First Class Parcel Post and uninsured. We do everything we can to make sure packages reach you in a timely manner. However, we are not responsible for lost packages and/or packages held in customs.

Please let us know should you encounter any issues with regards shipping.

Return policy

Please note that all sales are final. We value your feedback, and it is important to us that you are happy with your yarn, so please get in touch if you are not pleased with your order, at oystersandpurls@gmail.com.

Color representation

Due to the dyeing process, color may vary between skeins of the same colorway. We do our best to provide accurate representation of our products and range of colors, however the color of the product may vary from the photos.

Additionally, due to the natural dyeing process, color may fade over time. Therefore, we recommend that you only hand wash your woolens with care, and lay them flat to dry, keeping them away from direct sunlight.

We wash our yarns after dyeing to ensure that any excess dye is washed off. However, some colors may run. We recommend that you wash your swatch to better understand this property.